This Privacy Policy explains how Galaxi Sound ("we", "us", "our") collects, uses and shares information when you visit galaxi-sound.com or contact us to request a quote, book a service, or ask a question. By using our website you agree to the practices described below.

1. Information we collect

Information you provide: name, phone number, email, vehicle details and message content when you fill out a contact form, call, or text us.
Automatic information: IP address, device type, browser, referring URL, pages viewed and time on page. Collected through standard server logs and analytics cookies.
Marketing pixels: the Meta (Facebook) Pixel and similar tools record events such as page views, button clicks and form submissions to measure and improve our ads.

2. How we use your information

Reply to your quote requests and schedule appointments.
Send service updates, appointment reminders and follow-ups (you can opt out at any time).
Improve our website, services and customer experience.
Measure the performance of our advertising and remarketing campaigns.
Comply with legal obligations and protect against fraud or misuse.

3. Third-party services we use

We rely on a small set of trusted providers. Each one operates under its own privacy policy:

Meta Platforms, Inc. — Facebook & Instagram advertising and the Meta Pixel.
HighLevel (GoHighLevel) — CRM, SMS and email follow-up.
Cloudflare — website hosting, DNS and security.
Google — Maps embeds, reviews and (when active) Google Analytics / Google Ads conversion tracking.

We do not sell your personal information to data brokers or third parties.

4. Cookies

We use cookies and similar technologies to keep the site functional, remember your preferences and measure traffic. You can disable cookies in your browser settings, but parts of the site may stop working correctly.

5. Data retention

We keep contact and service records for as long as we have an active customer relationship and for a reasonable period afterwards to honor warranties and meet legal/accounting requirements. Marketing data is retained only while it is useful for active campaigns.

6. Your rights

Depending on where you live, you may have the right to:

Request a copy of the information we hold about you.
Ask us to correct or delete your information.
Opt out of marketing communications (reply STOP to SMS or UNSUBSCRIBE to email).
Opt out of the sale or sharing of personal information (we do not sell it).

To exercise any of these rights, contact us using the details below.

7. Children

Our services are intended for customers 18 years or older. We do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page will reflect the most recent revision. Continued use of the site after changes are posted means you accept the updated policy.

9. Contact us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us:

Galaxi Sound
13767 SW 139th Ct, Miami, FL 33186
Phone / SMS: (786) 883-5475